Shipping and Returns
Shipping and Returns
Customer
Service
Your order is as important to us as it is to you. Our in-house Consumer Affairs
department will be happy to assist you with any queries or other issues
relating to your order. Please email us or call us at 1-855-734-5849 during
standard business hours 9am-5pm Pacific M-F, and a representative will be in
touch with you. Remember, all queries are answered in the order in which they
are received, and as a result, delays occur from time to time. Requests made
outside of standard weekday business hours will be addressed as soon as
possible.
Shipping
Locations
We ship worldwide. For international consumers, we recommend contacting the
authorized distributor for your country to see where in your area products are
sold.
Return Policy
Supreme Labs may accept returns of merchandise purchased directly through the
Site only when all of the following conditions are satisfied:
• The merchandise must be received by Supreme Labs within 30 days of your purchase, no returns will be accepted after this time period.
• You must provide your Purchase Order number as received when your order was placed through the Site.
• Apparel and Accessories: Apparel and accessories must be unworn, unwashed and in good condition with all original tags and labels attached to the item and in the original packaging
• Dietary Supplements and other consumable products: Dietary supplements and other consumable product returns are only accepted if it was purchased through SupremeLabsUSA.com or Consumer Affairs for which 75% or more of the product is unused.
If you need to make a return, please call us during normal business hours (9-5 Pacific M-F) before sending the merchandise back. You will be asked to provide your Purchase Order number as received when an order was placed on the Site. Once we determine that your merchandise is eligible for return (see Return Policy), you will be issued a Return Authorization Number and given instructions on how to complete the process.
All reimbursements will be made to the credit card used for the original
purchase. Please allow 2 billing cycles for the reimbursement credit to appear
on your credit card statement.
Damaged, Lost or Stolen Merchandise
We make every effort to safely secure and ship your order, but understand that,
on rare occasion, merchandise can be damaged in transit. If you feel that your
order was damaged during delivery, report it immediately and a representative
will contact you. We are not responsible for lost or stolen merchandise.
Promotional
Items
All sales are FINAL on any promotional items sold on the Site or otherwise
distributed by Supreme Labs through any other format, and Supreme Labs will not
accept any returns of promotional items for any reimbursement whatsoever.
Back Orders
Although every attempt is made to maintain inventory on all of our products,
there’s a small chance that supply may not always keep up with demand. In this
event, you will receive an email letting you know of your partial credit due to
the out of stock item. We cannot hold pre-authorizations for an extended period
of time and therefore any out of stock items will be cancelled off the order.
We only charge for the items shipped.
Delays
Orders are typically shipped within 48-72 business hours. Once shipped, you
will receive tracking information to your email address provided at the time of
order. If an email receipt is not received, contact Consumer Affairs for
verification. Be advised that shipping delays sometimes occur with our carrier,
and are therefore beyond our control. Please allow up to 7 to 12 business days
for delivery.
Prices & Availability
Prices and availability of all products are subject to change without notice.
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